What steps should I take if a customer slips and gets injured in my Georgia business?

If a customer slips and gets injured in your Georgia business, there are several steps you should take in order to comply with the law and protect yourself from possible legal action.

Firstly, it is important to provide immediate medical attention to the injured customer, if necessary. Call 911 and request an ambulance if the injuries appear to be serious. If the injuries are not severe, provide basic first aid and offer to call the customer's emergency contacts or transport him or her to a nearby hospital or doctor's office.

Next, gather information about the incident, including the customer's contact information, the location and time of the incident, and any witnesses who saw what happened. Take photos or videos of the scene, including any hazards or obstacles that may have contributed to the customer's fall.

Report the incident to your insurance company as soon as possible and provide them with all the relevant information you have collected. You may be required to file a claim with your insurance company, depending on your policy. Be sure to respond promptly and completely to any requests for information or documentation from the insurer.

It is also important to preserve any evidence related to the incident. Do not alter or destroy any documents, videos, photographs, or other items that may be relevant to the incident. Keep them in a safe place until your lawyer or insurer advises you on how to handle them.

Finally, consult with a licensed attorney immediately. An experienced lawyer can help you understand the legal implications of the incident, assess your liability, and develop a plan to defend yourself against any possible legal action. Your attorney can also help you respond to any demands for compensation or damages from the injured customer or their representatives.

It is important to note that Georgia law recognizes the principle of comparative negligence, which means that if the injured customer is found to have contributed to their own injuries, their damages may be reduced proportionally. However, this does not absolve you of your responsibility to maintain a safe environment for your customers and comply with all relevant health and safety regulations.

In conclusion, if a customer slips and gets injured in your Georgia business, responding promptly and appropriately can help you avoid legal complications and protect your business. Seek medical attention for the injured customer, gather information about the incident, report it to your insurance company, preserve evidence, and consult with an attorney as soon as possible.