If a customer slips and falls in your Pennsylvania business, you should take the following steps:
- Seek medical attention for the customer: If the customer appears to be injured, it is important to call for medical attention immediately. Your top priority should be the safety and welfare of the customer.
- Document the incident: As soon as possible, you should document the incident in writing. Record the time, date, and location of the incident, as well as what the customer was doing at the time, and what caused them to slip and fall.
- Secure witness information: If there were witnesses to the incident, you should obtain their contact information to ensure that you can contact them in the future, if necessary. Ask them to describe what they saw and record their statements.
- Preserve evidence: It is important to preserve any evidence that might be helpful in a potential lawsuit. This can include photos of the scene of the accident, video footage, and any objects that might have contributed to the fall.
- Notify your insurance company: Contact your insurance provider and report the incident to them. They may provide guidance on how to handle the situation, and will work with you to investigate the event.
- Consult with an attorney: It is advisable to consult with a lawyer who is experienced in premises liability law to determine your legal rights and responsibilities. A lawyer can review your case and advise you on any potential liability you may face.
It is important to note that Pennsylvania follows comparative negligence law, meaning the injured party's damages may be reduced if they are found to have contributed to their own injury. It is also important to follow all local and state laws and regulations regarding maintaining a safe environment for customers.
By
