What should I do if a customer slips and falls on my business premises in Georgia?

Dear client,

If a customer slips and falls on your business premises in Georgia, there are several actions you should take to protect your business and ensure the safety of the customer. Here is some legal advice to help guide you through this unfortunate scenario:

1. Provide immediate assistance: The safety and well-being of the customer should be your top priority. If the accident is serious, call 911 or seek emergency medical attention. Additionally, be sure to provide the customer with any necessary aid, such as bandages or ice packs, while waiting for help to arrive.
2. Document the incident: It is critical to document the incident as thoroughly as possible. Take pictures of the scene, including any hazards that contributed to the accident. This evidence can be used to support your version of events if the customer later files a lawsuit against your business.
3. Gather contact information: Collect the customer's name, address, phone number, and any other pertinent information. Additionally, if there were any witnesses to the accident, gather their contact information as well. This information may be useful if you need to provide evidence in court.
4. Report the incident: If the accident is serious, you should report it to the police as soon as possible. Depending on the severity of the injury, you may also need to report the incident to the Occupational Safety and Health Administration (OSHA).
5. Notify your insurance provider: Notify your insurance provider of the incident as soon as possible. Your insurance policy may provide coverage for the customer's injuries, as well as any legal costs associated with defending your business against a lawsuit.
6. Contact a personal injury lawyer: If the customer files a lawsuit against your business, it is crucial to seek legal representation. A personal injury lawyer can help you navigate the legal process and protect your business's interests.

In Georgia, businesses have a legal duty to keep their premises safe and free from hazards that could cause harm to customers. If you fail to meet this duty and a customer is injured as a result, you may be held liable for their injuries and any resulting damages.

However, there are some potential limitations or exceptions to this advice. For example, if the customer was trespassing on your property or engaging in reckless behavior, your liability may be reduced or eliminated. Additionally, if the customer was impaired by drugs or alcohol, this may also affect your liability.

In conclusion, if a customer slips and falls on your business premises in Georgia, it is important to provide immediate assistance, document the incident, gather contact information, report the incident, notify your insurance provider, and seek legal representation. By taking these steps, you can protect your business and ensure that the customer receives the care and attention they need.