What should I do if a customer slips and falls in my California business premises?

If a customer slips and falls in your California business premises, there are several actions you should take to protect yourself and your business. Here are the steps you should follow:

1. Get Medical Attention: The first priority is to ensure that the customer receives appropriate medical attention as soon as possible. Call 911 or an ambulance if necessary. Be sure to offer assistance to the customer and gather information about the severity of their injuries.
2. Document the Incident: Immediately after the incident, you should document everything that happened. Take photos of the area where the customer fell, including any hazards or obstacles that may have contributed to the accident. Write down the names and contact information of any witnesses who may have seen what happened. Record the date and time of the incident, and document any conversations you have with the customer. This information will be important if there is a lawsuit filed against you.
3. File an Accident Report: If your business has an accident reporting process, be sure to file a report as soon as possible. Include all of the details about the incident that you documented. Be sure to keep a copy of the report for your records.
4. Notify Your Insurance Company: Contact your insurance company and provide them with all of the details about the incident. This will allow them to start the claims process and provide guidance throughout the legal process.
5. Consult with an Attorney: It is important to consult with an attorney who specializes in premises liability cases. They can review the facts of the incident and advise you on your legal rights and obligations. Depending on the circumstances, you may need to take further action to protect yourself and your business.

In California, businesses have a duty to maintain a safe environment for their customers. If a customer is injured as a result of the business's failure to provide a safe environment, the business can be held liable for damages. This includes slip and fall accidents caused by hazards such as wet floors or uneven surfaces. However, individual cases can vary and require specific attention by a licensed attorney.

If a customer slips and falls in your California business premises, it is important to take the situation seriously and act quickly. By following these steps, you can protect both yourself and your business.